Faq

Both the Star-Batt Mini and Star-Batt PLUS provides over 24 hours of run time, dependent on internet usage.

The Star-Batt can be charged via the included AC wall adapter, DC car charging cable, or by a solar panel such as our Star-Batt Solar, which allows you to maintain off-grid internet access indefinitely, as long as there’s sunlight.

Yes, Star-Batt Mini and PLUS can power additional devices through its USB and PD outlets, allowing you to charge laptops, phones, and other devices.

The Star-Batt Mini and PLUS both fit the Starlink ®  Mini dish exclusively.

Starlink service is not included. You will need to purchase a Starlink® Mini dish and subscribe to Starlink service separately for internet access.

The Star-Batt Mini is not FAA carry-on compliant due to its 576Wh lithium battery capacity, which exceeds the FAA’s size limits for passenger aircraft. Because many of our customers travel for government, enterprise, and mission-critical deployments, we developed the Star-Batt PLUS specifically to solve this problem. The PLUS uses FAA-compliant removable battery packs and is built inside a Pelican™ 1450 case, allowing you to fly with approved battery modules while maintaining the same rugged durability and 24+ hour runtime Star-Batt is known for.

In the event your Star-Batt does not turn on, plug into a power source even if you believe your device is charged. The built in BMS (battery management system) automatically disconnects power from the batteries if there is a power issue detected, and will reset when a charger is connected.

The built in BMS (Battery Management System) automatically avoids over-charging of the batteries, but once fully charged and not in use, it is recommended to disconnect your Star-Batt from the charger to avoid causing damage to the cells inside the battery.  The battery has a maximum charge of 29.2v, but the optimal float charge of the battery is around 27.6v.

The rotating latches inside the case are designed to be semi-serviceable by the end user.  To adjust the tension on the rotating latch, you can tighten or loosen the nut on top of the rotating latch with a 7/16” wrench.  If for some reason the one side of the latch breaks off, the latch can be rotated 180º and reused by removing the nut retaining it with a 7/16” wrench. 

There are only a few user-serviceable items on the Star-Batt product.  Please contact us with any concerns or problems related to your Star-Batt through our warranty page.

Star-Batt charges a 3% credit card processing fee at checkout. As a small business, we are unable to continue absorbing credit card processing costs while keeping our prices as low as possible for our customers. We want to be transparent about this fee rather than building it into our product pricing.

For those who'd like to avoid this fee entirely, we offer a free ACH (bank transfer) payment option at checkout — it's simple, secure, and costs you nothing extra.